# Trustpilot Reviews Scraper (`swerve/trustpilot-scraper`) Actor

Scrape Trustpilot company reviews and ratings. Paste a company domain and get every review: star rating, title, text, reviewer name and country, date, verified status and the company reply. Or get a business summary with TrustScore and review count. For reputation monitoring.

- **URL**: https://apify.com/swerve/trustpilot-scraper.md
- **Developed by:** [Swerve](https://apify.com/swerve) (community)
- **Categories:** E-commerce, Social media
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $5.00 / 1,000 results

This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Trustpilot Reviews Scraper

Scrape **company reviews and ratings from Trustpilot**. Paste one or more company domains and get every review — star rating, title, text, reviewer name and country, dates, verified status, and the company's reply. Or pull a **business summary** (TrustScore and total review count) for each company.

Built for **reputation monitoring, competitor analysis and review datasets**.

### What you can do with it

- Track a company's reviews, ratings and complaints over time
- Compare TrustScores across competitors
- Pull only negative (1-2 star) reviews to analyze issues
- Read the company's replies alongside each review
- Build a reviews dataset for research or a dashboard

### Input

| Field | What it does | Example |
|-------|--------------|---------|
| **Companies** | Company domains or Trustpilot review URLs. | `amazon.com`, `www.nike.com`, `https://www.trustpilot.com/review/www.booking.com` |
| **What to return** | "Reviews" (one row per review) or "Business summary only" (one row per company). | Reviews |
| **Max reviews per company** | Optional cap. Leave blank for all. | `500` |
| **Filter by star rating** | Optional, comma-separated — e.g. `1,2` for negative only. | `1,2` |
| **Review languages** | `all` or a code like `en`, `de`. | all |

### Output

**Reviews mode** — one row per review, with the company's rating attached:

```json
{
  "company": "www.amazon.com",
  "businessName": "Amazon",
  "businessTrustScore": 1.7,
  "businessNumberOfReviews": 47256,
  "reviewId": "6690a1...",
  "rating": 1,
  "title": "Not sure what we are paying for",
  "text": "Not sure what we are paying for anymore...",
  "likes": 3,
  "publishedDate": "2026-07-05T09:12:00.000Z",
  "experiencedDate": "2026-07-01",
  "reviewerName": "Victor Rex",
  "reviewerCountry": "US",
  "reviewerReviewCount": 4,
  "isVerified": true,
  "replyMessage": null,
  "replyDate": null,
  "reviewUrl": "https://www.trustpilot.com/reviews/6690a1...",
  "scrapedAt": "2026-07-07T12:36:00.000Z"
}
```

**Business mode** — one row per company: `name`, `domain`, `trustScore`, `stars`, `numberOfReviews`, `categories`, `websiteUrl`, `country` and the Trustpilot URL.

Fill rates on the core review fields (rating, title, text, reviewer, date) are ~100%.

### How it works

Trustpilot protects its pages with a browser challenge, so the actor uses a real headless browser on a residential IP to load each review page and reads the data Trustpilot embeds in the page. Reviews are paginated automatically.

### Limits

- A residential proxy is required (included by default); larger runs take longer because each company's first page must pass the browser challenge.
- Trustpilot shows reviews newest-first; very old reviews may not all be reachable.

### Export formats

Results download as JSON, CSV, Excel or XML, or pull them straight from the Apify API into your own app, spreadsheet or database.

### Frequently asked questions

**Do I need a Trustpilot API key?** No. This Trustpilot scraper needs no API key and no account. It reads Trustpilot's public review pages directly.

**What does it return for each review?** The review text, star rating, title, author, date, location and the company's reply where present.

**Can I scrape reviews for any company?** Yes. Give it a company domain or Trustpilot URL and it returns that business's reviews and overall rating.

**Can I scrape many companies at once?** Yes. Paste a list of companies and each one's reviews are returned in the same run, so it works as a bulk Trustpilot review scraper.

**Is scraping Trustpilot legal?** This tool reads publicly available reviews. You are responsible for how you use it. Review Trustpilot's terms and your local laws before large-scale use.

### Pricing

Pay per result. You only pay for the reviews or companies you actually get.

# Actor input Schema

## `companyDomains` (type: `array`):

Company domains or Trustpilot review URLs — e.g. amazon.com, www.nike.com, or https://www.trustpilot.com/review/www.booking.com.

## `resultType` (type: `string`):

Reviews: one row per customer review (with the company's rating attached). Business: one row per company with its TrustScore and review count.

## `maxReviewsPerCompany` (type: `integer`):

Cap reviews collected per company. Leave blank for all available.

## `stars` (type: `string`):

Optional. Only reviews with these star ratings, comma-separated — e.g. 1,2 for negative reviews only. Leave blank for all.

## `languages` (type: `string`):

Language filter — all, or a code like en, de, fr. Default all.

## `maxItems` (type: `integer`):

Cap on total rows. Leave blank for everything.

## `proxyConfiguration` (type: `object`):

Trustpilot requires a residential proxy. Defaults to Apify Residential in the US.

## Actor input object example

```json
{
  "companyDomains": [
    "www.amazon.com"
  ],
  "resultType": "reviews",
  "maxReviewsPerCompany": 200,
  "languages": "all",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountryCode": "US"
  }
}
```

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companyDomains": [
        "www.amazon.com"
    ],
    "maxReviewsPerCompany": 200,
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": [
            "RESIDENTIAL"
        ],
        "apifyProxyCountryCode": "US"
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("swerve/trustpilot-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "companyDomains": ["www.amazon.com"],
    "maxReviewsPerCompany": 200,
    "proxyConfiguration": {
        "useApifyProxy": True,
        "apifyProxyGroups": ["RESIDENTIAL"],
        "apifyProxyCountryCode": "US",
    },
}

# Run the Actor and wait for it to finish
run = client.actor("swerve/trustpilot-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companyDomains": [
    "www.amazon.com"
  ],
  "maxReviewsPerCompany": 200,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountryCode": "US"
  }
}' |
apify call swerve/trustpilot-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "command": "npx",
            "args": [
                "mcp-remote",
                "https://mcp.apify.com/?tools=swerve/trustpilot-scraper",
                "--header",
                "Authorization: Bearer <YOUR_API_TOKEN>"
            ]
        }
    }
}

```

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/acts/FdxfQE84H7SdvNdCX/builds/ETYH7jhVlyisp1jKB/openapi.json