GitHub Community
GitHub Support does not respond even after 40 days #23989
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Yes: GitHub Support does not respond even after 40 days. I can’t get support from community about my issue; It’s about the repo which includes someone’s PII without agreement. How long did it take to respond when you created a ticket on GitHub? Is this general timeframe? |
Replies: 114 comments 83 replies
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👋 Welcome! That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon. |
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@github-staff, @canAydinDev Can I know what we need to do , my account also been flag as resctricted account. its been 4 weeks past no respond to my ticket #4372515 |
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if someone can please help with my case as well - |
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Could you please escalate my issue Ticket 4388902 that is still unsolved for one month since the ticket creation. Best Regards. |
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Well, I am 3 weeks in now :(( No development can happen cause of this (#4484508) |
after 3 month now got reply saying my account is resolved. |
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How do you get GitHub support to respond? |
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Did you get a reply? |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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I'm having the same issue. Have had a paid team account for 7-8 years.. with 15 users... and the only ticket ever raised has remained un-responded to in over 3 weeks now, despite numerous followup. I'm told gitlab has much better support, anybody to confirm that?. |
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@canuckjacq short of you flagging everything by hand... what long-term solution do you propose? |
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I'm also affected here. 27 days and no response.
and meanwhile, I can't merge any pull requests because they don't trigger the necessary automated testing. |
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How did it go? Did you get a reply by now? |
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How did you resolve it? I have the same issue, waiting for the last 8 days. |
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@ap891843 I made this post and that did the trick. |
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I'm also have this problem and its been 4 days they not answered ! |
Unfortunately I think the priority on these issues are low to none. I have two tickets open with no reply. Since my accout is relatively new I wonder if i should just delete and recreate at this point. |
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I am waiting as well on the 19th day now. |
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And now? |
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This does not give me hope. 15 hours after opening a ticket, I was surprised that it was unanswered. I hope I don't have to wait weeks |
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I'm here after 5 days ;( Did you have any luck? |
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Loool @dr-nyt billing issues suck with GitHub. It took about 10 days, but I removed the card and changed to PayPal. I did this severally and something eventually worked and I was able to use PayPal to pay for copilot. Although, that happened long before I got any response from them. |
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So I got feedback on my bug report after 13 days, stating that it seems resolved, which it was at the time checking, because the automation ran before they checked. I don’t know how to convey this without writing an essay for context… basically too little too late. |
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13 days ? Wow! |
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Move To Gitlab |
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Waiting 4 days already to resolve the issue with Copilot payment, no answer... I want to give you my money @github-staff and you're not making it easy 😄 |
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Did you try the payment again? |
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No success
Updating doesn't help |
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I am getting the same error. No response. |
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6 days here, the copilot subscription that i've paid for a year 3 months ago has somehow ended and nobody is there to fix the issue. This isn't a bug or a hard to solve problem, it looks like the support mechanism in here does not work as it should |
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when i say "this isn't a bug", nobody answers for the ticket and this is the problem. If somebody would have said "this would take 2-3 days to fix it" this would've been totally ok, which is currently not the situation. |
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Yeah, the support system here is not the greatest. It took me about a month just to solve an issue with emails on GitHub education, to be fair 7 of those days was on me but the rest was just waiting for the initial response, after the initial response it only took a few hours for them to respond to any new messages I sent. |
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I've been waiting for two weeks and heard nothing. This is so painful 😩 I was hoping it was just me, but clearly not! @canuckjacq any chance you can help with flagging my ticket too pls 🙏🏿 |
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I'm waiting for 32days now :( Heck, I've even opened the exact same ticket again 14days ago in case it got lost or something and still nothing. I guess GitHub/NPM is just being very slow now. |
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Just so that good things are shared as well, I was super impressed on my last ticket. Got a meaningful response within the first 4 hours and my issue was solved. |
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Its very weird because it seems like it depends on the cause. Some topics/subjects get resolved in an hour or two. And others, seems not to be resolved until months later if at all. 33days today : d |
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Still no answer... Over 1 month ago! |
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Been 39days for me today : p |
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Yay, GitHub responded after 39days and fixed the issue immediately ^^ They had to redirect the issue to NPM that's why it took soo long - I think an improvement would be to give some headup to the user on the steps since waiting over a month is a heck long time. |
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Just FYI, if you think an enterprise plan changes anything, it does not. GitHub support is really shameful, I really hope nothing serious happens to us because it feels like that would be a dead end |
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Exactly after 1 year I got a reply from them saying now I can use my account and the issue solved and sorry for the inconvenience. It's meaningless. |
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Been 79 days and I haven't gotten any response from Github Support in my ticket. #3734134 Real shitty. I'm thankful I didn't wait up on them and started working on something else. |
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Same issue here!!! I just started a youtube channel, first video to take off. 30 stars then users said when they go to my github account the get 404!!!!! |
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8 months no response lol |
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Ticket #4253714 has been open for almost a month, with no response from GitHub Support. Do I need to open a new discussion? |
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#3336379 no reply for over a year, new ticket #4334084 no reply as well |
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I think that a deliberate serious violation of the GitHub terms of use will speed up this process. Will the account be deleted after the ban? |
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The same problem. Unanswered year #3525382, #4080365, #3584950 |
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github support is the worst I have an enterprise account tikcets are close to 2 months old , this is messsing up with my whole developer workflow |
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Gee, they can't even solve an issue with an enterprise account... That's frustrating. Perhaps you're dealing with unexpected charges for metered usage? |
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They stole $39 from me for a Pro plan that I am not given and no answer from support after 2 weeks... They really embraced enshittification... Likely after losing too much money on unrealistic token quota/rate model they decided to just burn it all down? Sad to see. |
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Could you please escalate my issue Ticket 4388902 that is still unsolved for one month since the ticket creation. Best Regards. |
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This is insanity. |
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Hello, I am not having any answer for over one month for now. Can you help me? #4424445 |
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URGENT: Billing Ticket #4413484 - No response for 30+ days |
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URGENT: Billing Ticket #3859440 - No response for 260+ days |
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We are a small company locked out of our entire GitHub organization for over 2 weeks (going on 3) over a disputed $4,795 Copilot overage charge. Our five-person team cannot work — no repos, no Actions, nothing. Ticket #4584906 has received almost no real help, just doc links and “outside scope” replies. This is putting a small business in serious trouble. Can someone please escalate this to a human who can actually resolve the billing dispute or at least let us export our data and cancel cleanly? |
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We moved to gitlab, less stress, we run out own runners and support is even available |
and others
👋 Welcome!
That does sound a bit old, depending on the team that needs to deal with it. I’ve flagged your ticket for them anyway in case it got lost. Hopefully you’ll hear back soon.