BlockBee Reviews 

30
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

blockbee has been easy to manage and reliable so far. smooth payments, clear dashboard and the support team is quick to help in chat when needed....what else? 🙂

Company replied

Rated 5 out of 5 stars

BlockBee is easy to use and works as expected. Payments are smooth, setup was simple, and support is quick to reply when needed. Good experience overall!

Company replied

Rated 1 out of 5 stars

Scoundrels, liars – they take your money and then vanish. It’s a company run by deceitful fraudsters. I’ve been trying to get in touch for six months now; they don’t have a phone number and they don’t... See more

Rated 5 out of 5 stars

What should a payment gateway offer to be considered a good service? I would say: easy integration, immediate detection of the transactions, fairly quick processing time of the transactions, clear da... See more

Company details

  1. Cryptocurrency Service
  2. Payment service

Written by the company

The simplest way to accept crypto payments. Simplify your payment flow with our easy-to-use cryptocurrency payment platform that offers real-time payouts


Contact info

You should know

4.1

Great

TrustScore 4 out of 5

30 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(30)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

blockbee has been easy to manage and…

blockbee has been easy to manage and reliable so far. smooth payments, clear dashboard and the support team is quick to help in chat when needed....what else? 🙂

1 June 2026
Unprompted review
BlockBee logo

Reply from BlockBee

Thanks for the great review! Reliable, smooth, and clear is exactly what we're going for, so it's wonderful to hear that's been your experience. And our support team will be happy to know they got a shout-out for the chat help. What else? Nothing at all, that made our day. Thanks for being with BlockBee! 🙂

Rated 5 out of 5 stars

I've been using BlockBee without a…

I've been using BlockBee without a problem. Easy payments, and support team is very responsive when I have a quiestion.

13 May 2026
Unprompted review
BlockBee logo

Reply from BlockBee

Thanks so much for sharing your experience! It's great to hear payments have been running smoothly for you, and that our support team has been responsive whenever questions come up. We really appreciate you taking the time to leave a review. Here's to many more seamless transactions!

Rated 5 out of 5 stars

BlockBee is easy to use and works as…

BlockBee is easy to use and works as expected. Payments are smooth, setup was simple, and support is quick to reply when needed. Good experience overall!

3 June 2026
Unprompted review
BlockBee logo

Reply from BlockBee

Thank you for the kind words! We're glad to hear the setup was smooth and that everything worked as expected. Making crypto payments simple and reliable is exactly what we aim for, and it's great to know our support team was there when you needed them. Thanks for choosing BlockBee!

Rated 1 out of 5 stars

Scoundrels

Scoundrels, liars – they take your money and then vanish. It’s a company run by deceitful fraudsters. I’ve been trying to get in touch for six months now; they don’t have a phone number and they don’t reply to emails. They’re literally professional con artists – they should be in prison.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Blockbee.io Poor Processes & Customer Engagement

I engaged with BlockBee to confirm that they facilitated a crypto-to-fiat settlement with a merchant who misused their platform for nefarious reasons.

I flagged with them that the specific merchant was using their platform to do scam unsuspecting people - I lost > $100k.

Provided their support team with all the evidence of payment, transactions, logs, emails, chats. It took them a week to get back to me with generic PR.

I then followed up persistently to find out what they had done (if anything). No surprise, every time they came back with a generic "we are investigating" message.

I persisted for another week, before their support team told me that they were, and I quote, "conducting their own internal review, and given the nature of it they will not be sharing the outcome with me".

Wait, what?

I actively shared that a merchant is using your platform to conduct fraud, and you don't want to tell me what you are going to do about it?

It's been 3+ weeks no and still no formal feedback, or outcome.

I am appalled at the lack of urgency and seriousness in which Blockbee.io has addressed this. They are actively allowing use and abuse by merchants, and doing nothing to stop this.

You should be much better at supporting the users who use your platform, and not enabling and hiding behind dodgy policies and lack of transparency.

I am appalled.

Update (in response to Blockbee response):
The lack of urgency and transparency in which you dealt with the issue is the issue. After I flagged the merchant with Blockbee and provided lots of detailed information to prove the merchant is using Blockbee.io to scam people Blockbee did nothing about it.

The same merchant is still using Blockbee.io to scam people. As a service provider Blockbee should do much better at vetting merchants.

The bottom line here is that despite me providing evidence of abuse, you have not done anything about it. The specific merchant is still abusing your platform.

I have also gone onto multiple platforms to post about the lack of action - I have deliberately done so after you tried to gag/block/report my review of your poor service here.

It says A LOT about a company if they keep flagging negative reviews to get them blocked and/or removed. Instead of addressing the issues at hand you would rather avoid bad press.

Shame on you.

2 April 2025
Unprompted review
BlockBee logo

Reply from BlockBee

We take all reports seriously, and we are truly sorry to hear that you’ve experienced a loss. However, it is important to clarify a few key points for the benefit of our current and future users.

BlockBee is a non-custodial cryptocurrency payment processor. We do not hold, store, or control user funds. Our role is limited to facilitating payments between payers and merchants. This means we are not able to reverse or reimburse any transactions, and we are not responsible for the business practices of third-party merchants who use our service.

You reached out to our support team repeatedly, multiple times a day, demanding updates on an internal compliance review. We clearly explained that the matter was being investigated by our compliance team, and that due to the nature of such reviews, we are not able to disclose the outcome. Despite this, you continued to pressure our team for updates beyond what we are able to provide.

We have also noticed that you have posted nearly identical reviews across several unrelated services, each claiming a loss of over $100,000. This pattern raises serious concerns about the credibility of your claims and suggests a broader attempt to discredit platforms without substantiated evidence.

To other readers: BlockBee has a strong commitment to user protection, and we thoroughly investigate all legitimate reports. At the same time, we ask for understanding that our service has operational boundaries, and we will not engage in public accusations or disclose sensitive internal actions based on unverified or repetitive pressure.

If you are a genuine user and wish to share further evidence, we remain open to receiving it through our official support channels.

BlockBee Team

Rated 5 out of 5 stars

Best crypto payment provider

Simple UI yet does everything you need from reporting to setup and supporting large list of tokens and blockchain.
Their support is quick which is always a bonus.
definitely recommended

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, low fees and clean dashboard. Highly recommend over any other crypto PSP. In particular, any questions that I had they answered me very quickly through their support and all the data that you need can be found in their amazing dashboard.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, with excellent technical support, through my fault there were problems, I was helped to solve this problem in the shortest possible time!

5 June 2024
Unprompted review
Rated 5 out of 5 stars

Reliable support

Well, this company has a RELIABLE SUPPORT and trust me their patience and understanding is underrated. to be precise their services are on point and if not satisfied they are willing to listen. I was stack with KYC and trust me their advise saved me a lot of headache. for me, i will recommend them and rate them 5stars

1 August 2023
Unprompted review
Rated 4 out of 5 stars

Great API

Great API, very fast support and high quality. The only issue could be an uptime, but this seems to be fixed as time flies.

26 October 2023
Unprompted review
Rated 1 out of 5 stars

Gave them a chance and got banned…

Gave them a chance and got banned without a notice. Due to TOS. According to them, without asking me anything. Wasted time. Back blockonomics.co and coinbase or BTCSERVER.

Good luck, service looked promising.

27 September 2023
Unprompted review

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